Our FREE Worldhost ‘Principles of Customer Service’ programme will give your staff the
skills and knowledge necessary to deliver excellent customer service, giving your business
the excellent reputation it deserves.

Benefits of the course
This programme teaches your staff crucial customer service skills that can lead to:
– Increased revenue, repeat business, average spends and net sales
– Better communication between staff and customers
– Improved internal communication
– Increased staff motivation, & therefore reduced staff turnover and absenteeism
– Higher quality assurance ratings and improved scores on sites like Tripadvisor
Who should attend this course?
This course is ideal for any member of staff that has day-to-day interaction with customers.
The course is also relevant to staff in non customer facing roles. Many of our clients report
that the training improves internal communication as well as front-line customer service.
Become a WorldHost Recognised Business
When you train 50% or more of your front-line staff using any of the WorldHost Programmes,
you can also apply to become a WorldHost Recognised Business – a ‘must-have’ plaque for
excellent customer service.

What the course covers
The course covers a range of areas including:
– The role of all staff in delivering outstanding customer care
– Giving positive first impressions
– Communication and listening skills to create excellent rapport with customers
– Generating revenue for your business through customer service excellence
– ‘Going the extra mile’
Our Customer Service courses are a 2 day course from 9am-5pm, flexibly delivered online
or face-to-face at Shipley College or at your organisation.
We have various start dates throughout the year, but can also arrange a date to suit your

Please contact our Business Engagement Officer Sonia Patel if you would like to
discuss this further:
Email: spatel@shipley.ac.uk
Call: 01274 327272
Please visit our website for more information – www.shipley.ac.uk

Shipley College
Exhibition Building
Exhibition Road, Saltaire
Shipley, West Yorkshire BD18 3LQ
United Kingdom